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Account Director

ACCOUNT DIRECTOR, CLIENT SERVICES - AudienceFirst Media, a division of Moore, Lanham, MD

As the Account Director, Client Services, you will be a key client relationship manager focusing on the development and delivery of strategic program recommendations, research, and campaign planning/execution to drive new donor growth for our clients.  This role is based in Lanham, MD with a hybrid schedule. Remote candidates will also be considered.


Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

AudienceFirst Media is a division of Moore. We are a team of Direct Marketing Professionals, passionate about helping businesses grow. We have more than 30 years of direct-marketing experience delivering forward-thinking, data-driven strategies that help our clients identify their best audiences and reach their goals. 

Your Impact:

  • Build and maintain a strong relationship and trust with clients and agency partner(s).
  • Manage 3-5+ clients, depending on size, campaign frequency, and complexity.
  • Act as key driver of client meetings/calls.
  • Continually monitor and interpret client results.
  • Analyze variances in performance and comment on reasons for change.
  • Make recommendations to optimize program performance based on results.
  • Oversee development and execution of client campaigns.
  • Develop client budgets and performance forecasts and reports on budget to actual results.
  • Develop and deliver quarterly and annual client performance reviews.
  • Monitor market factors and interpret impact on clients’ programs.
  • Initiates thought leaderships whitepapers, blog posts, and presentations.
  • Understand broader products and services with Moore companies and partners.Oversee training and quality of team’s work.

Your Profile:

  • 7+ years of agency or client direct marketing fundraising experience.
  • Bachelor’s degree.
  • Advanced knowledge of direct marketing performance metrics required.
  • Strong project management and multitasking ability.
  • Solid analytical and problem-solving skills.
  • Knowledge of data processing/merge purge processes.
  • Good grasp of cooperative database modeling and segmentation.
  • Desire to manage people and supervise projects.
  • Proficient with Excel, Word, PowerPoint, and other Office software.
  • Excellent verbal and written communication skills.
  • Effective presentation skills. 

How We’ll Support You:

  • Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
  • Salary: $90,000 - $100,000.

To apply: https://secure4.saashr.com/ta/6167768.careers?ShowJob=822364481.  Check out www.WeAreMoore.com for more information.


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