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SENIOR CUSTOMER SERVICE PROJECT MANAGER

ProList, one of the premier direct mail and marketing services companies of the mid-Atlantic region, is seeking a Customer Service Project Manager to join its team located in Frederick, MD.

ProList employs employees from varied backgrounds and cultures, and offers major medical insurance, a health reimbursement account, paid vacation leave, paid personal leave, short- and long-term disability insurance, life and accidental death insurance, a ProList-sponsored retirement account (401K), and an employee assistance program.

See the required job skills and qualifications, below. Successful applicants will be denoted “senior” and receive a salary commensurate with that title dependent upon experience and capabilities.

Day to day activities of the Customer Service Project Manager position include:

  • Interacting both with clients and internal departments to keep jobs on schedule and within quality, cost and time specifications, while developing and maintaining strong, productive working relationships.
  • Tracking one’s own workload, across multiple individual projects that are being curated progressively through a multiple-stage process, requiring close and timely interactions both with clients and internal colleagues.
  • Producing work orders for various data, print and mail services
  • Performing administrative functions such as creating purchase orders, postage requests, pre-billing invoices, material pulls requests, sample shipments and proof tickets.
  • Handling the ordering of specialty products and coordinating logistics for commingling and mail pick-up services.
  • Being a customer advocate to support our clients’ production needs within the context of the agreed schedule and project parameters. This requires a strong understanding of the various production options, equipment, and processes, and involves a consultative approach.
  • A keen sense of commercial awareness and customer support, to turn internal or customer observations into actionable items for enhanced service offerings, improved internal process and/or other options to increase value.
  • Following all ProList policies, procedures, standard operating procedures, training programs, quality control procedures and all other procedures that support ProList’s Core Values.

Job Skills & Qualifications

  • 3 or more years of experience in direct mail or printing would be ideal, but we are willing to train the right person for this role. Applications from people with 3 or more years of continuous work history in Customer Service and/or administrative positions who have an interest in making this step as a career choice would be welcomed (Ambitious new hires dedicate themselves to mastering the steep learning curve that is associated with becoming successful in this challenging and rewarding role).
  • Experience with non-profits and fund-raising would be a plus.
  • High school diploma or GED is required. Some college and/or an Associate degree is preferred.
  • Experience and confidence in the use of technology with programs such as MS Word, Excel, Outlook, and customer relationship management software.
  • High emotional intelligence.
  • Positive Attitude.
  • Flexibility and adaptability.
  • Communication skills.
  • Be capable of quickly gaining sufficient knowledge about our products and services to provide effective customer support.
  • Problem-solving skills and reasoning ability.

Reply to: Sujatha Jagedeesan, sjagedeesan@prolist.com

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